Responsible Gaming at Kraiya – Keep the Fun, Stay in Control

Responsible gaming means enjoying gaming consciously, in a controlled manner, and purely for entertainment. At Kraiya, we believe every player should know their limits and have fun within them.

The heart of responsible gaming is simple — gaming should never harm your finances, mental health, or family life. If playing starts causing stress instead of enjoyment, that's a sign something needs to change.

To foster a responsible gaming culture on the Kraiya platform, we offer a range of tools and services — from setting spending limits to self-exclusion. Everything is in your hands.

Problematic gaming doesn't always show up overnight — it builds gradually. Watch out for these warning signs:

• Playing beyond your budget: Spending beyond your monthly income or savings on gaming.
• Inability to Accept Losses: Placing bigger bets to try to recover money lost.
• Hiding Gaming: Hiding gaming habits from family or friends.
• Emotional Dependency: Turning to gaming to cope with sadness, loneliness, or stress.
• Losing track of time: Losing awareness of how much time is being spent on gaming.
• Borrowing money: Borrowing money or cutting other expenses to fund gaming.
• Neglecting Family & Responsibilities: Neglecting daily responsibilities because of gaming.

Read through the questions below and check any that apply to you. This is a self-awareness exercise — there is no judgment here.

Kraiya gives you powerful tools to manage your own gaming habits. You can set these limits yourself:

If you feel like you need some distance from gaming, Kraiya's self-exclusion feature is here to help. There's no shame in it — it's a brave step toward taking care of yourself.

• Contact Support Contact us via live chat or email support@kraiya.ws to request self-exclusion.
• Choose a Duration Choose what works for you: 1 week, 1 month, 6 months, 1 year, or permanent exclusion.
• Verify Identity Enter your name and registered mobile number to verify your account.
• Effective Immediately Once the request is processed, your account will be locked and you will no longer receive any marketing communications.
• Rejoin After Period Ends To reactivate your account after the exclusion period ends, please contact support. Permanent exclusions cannot be reversed.

Kraiya strictly prohibits anyone under the age of 18 from creating an account or playing on the platform. We actively work to uphold this policy.

• Date of birth is verified at the time of registration.
• If there is any doubt, a copy of a national ID or birth certificate may be requested.
• If a minor is identified, the account is immediately suspended and all transactions are cancelled.
• Family members can report an underage user to us.

Gaming addiction isn't just one person's problem — it can affect the entire family. If someone close to you seems to be struggling, there are some important steps you can take:

• Have an open conversation: Talk with empathy, not judgment. Express concern, not accusation.
• Report to Kraiya: Reach out to support@kraiya.ws and explain your situation. We are here to help.
• Cut Off Financial Support: Stop funding the gaming, but continue supporting the person.
• Seek professional help: Seek help from a psychiatrist or counselor.

Remember, overcoming a gaming addiction is possible. With the right support and genuine determination, you can get through it.

You are not alone — Kraiya is here with you. Reach out to us for any support related to responsible gaming: