Kraiya Privacy Policy – Your Data Is Completely Safe With Us

Welcome to Kraiya. We believe that protecting your personal data is not merely a legal obligation—it is our ethical responsibility. This Privacy Policy ("Policy") explains how Kraiya collects, stores, uses, and safeguards your information.

By using kraiya.ws or any of Kraiya's services, you agree to this Privacy Policy. If any part is unclear, please reach out to our support team—we're happy to walk you through it.

Kraiya collects information through various methods. Full details are provided in the table below:

We only collect information that is strictly necessary to provide our services. We do not ask for data we don't need.

Kraiya collects information in accordance with your privacy policy for the following purposes:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To operate gaming, lottery, payment, and other services smoothly.
• Identity Verification: To verify age and prevent fraud.
• Financial Transactions: To process deposits, withdrawals, and bonus payouts accurately.
• Customer Support: To resolve your issues quickly.
• Ensuring Security: To prevent account hacking and fraud.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

Collected data is used under strict guidelines. Kraiya commits that:

• Your information will only be used for the purposes stated above.
• Your data will never be sold to third parties for commercial purposes.
• Staff may only access data when necessary and within their authorized scope.
• All data processing activities are carried out in a secure environment.
• You will be informed before your data is used for profiling or automated decision-making.

Kraiya's analytics team may use data to understand gaming trends, but all such data is fully anonymized.

The Kraiya website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: To understand which parts of the site are used most. All data is completely anonymous.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features.

Kraiya does not generally share your personal data with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Legal Authorities: Information may be disclosed to authorities in response to a court order or legal obligation.
• Fraud Prevention: Limited data may be shared with security agencies to help prevent fraud.
• Technology Service Providers: Server and security service providers are bound by contractual confidentiality obligations.

Data sharing is kept to the minimum required in all cases, and relevant parties are bound by confidentiality agreements.

Kraiya follows the highest industry standards to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Secure Servers: Data is stored in high-security data centers accessible only to authorized personnel.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Audits: System security is regularly tested by independent third-party experts.
• Firewall & Anti-DDoS: Advanced firewalls are in place to protect against server attacks.
• Staff Training: All staff undergo regular training on data protection.

As a Kraiya member, you have certain important rights regarding your personal data:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You can receive your data in a structured format.
• Right to Object: In certain cases, you have the right to object to how your data is processed.

To exercise any of these rights, email us at support@kraiya.ws. We will respond within 30 days.

Kraiya retains your data only for as long as necessary. Retention periods vary by data type:

• Account Information: For the full duration of account activity and up to 5 years after closure.
• Financial Transaction Data: Retained for up to 7 years for legal purposes.
• Gaming History: 3 years after account closure.
• Support Conversations: For up to 2 years after a dispute is resolved.
• Log Files: Retained for up to 6 months.

Once the retention period expires, data is securely and permanently deleted.

Kraiya strictly enforces an 18+ policy. Registration and use of our services is entirely prohibited for anyone under the age of 18.

• We do not knowingly collect data from minors.
• If we become aware that a minor has registered, their account and all associated data will be deleted immediately.
• A national ID card or birth certificate may be requested for age verification.

Kraiya may update this Privacy Policy from time to time. In the event of changes:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of our services after any changes constitutes acceptance of the updated policy.

We will endeavor to provide 30 days' notice before any major changes, giving members sufficient time to adapt.

If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help.